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Categories: [Add]696 5th Ave
New York, NY 10019
Neighborhood: Midtown West
- Nearest Transit Station:
- 5 Av/53 St (E, M)57 St (F)5 Av/59 St (N, Q, R)
2 reviews for Swarovski
2 reviews in English
Review from Michael W.I went in to exchange my fiancée's broken crystal earrings for a new set. The saleswoman was very nice, and told me the set had been retired, but the company was aware of the specific problem with this type, etc. She gave me the customer service department's card, and said to e-mail them. "They might not even require you to send these in," she told me, "perhaps they'll simply mail you a new set."
Unfortunately, customer service is where things started falling apart. I e-mailed Swarovski, which took FIVE days to get back to me and say, "we prefer you call us." Since their own website had invites e-mails for this purpose (http://www.swarovski.com…), I was a bit frustrated. Anyway, I called, and they can't just give customers the repair address over the phone--it would be too efficient. Rather, they take YOUR address, and use it to mail you their address. How ridiculous. So that's what we did, then I mailed it to Swarovski, which said it could take a month to get the repaired earrings back to me.
Short story: Swarovski's repair process is needlessly complicated and wastes too much time. Jewelry is a service business, and nobody wants to participate in a six-step, a two-month ordeal when the product breaks.
Review from Howard L.Come here during the holiday season and you'll feel like you're about to knock something delicate over with every step you take. It's a small store and people are coming in and out. With that said, service here is attentive, almost too attentive. I was asked 3 times in a 5 minute period if I wanted to see something. The actual products are generally cool and pricy for the good stuff.Hmmm...not that much to go on here...let me see if there are any other review sites--Harrumph, just something from Saks Fifth Avenue that seems more like an ad than a review
The signature skull is accented with a pretty bird and sparkling Swarovski crystals.
Average Customer Rating:(2 Reviews)Sort By: Customer Reviews for Swarovski Crystal Skull Bird RingFit:True to SizegcfabLA, CAGender: FemaleStyle: Fashion ForwardAge: 35-44
- Swarovski crystals
- Width, about .5"
rock n roll sparkleApril 15, 2013amazing statement ring! men love it as well as women. it has the male jewel look/size but the crystals make it all feminine. it is hefty so can roll to the side even at the right size, so i've utilized the packaging tape trick to keep it in place (cut a sliver of foam tape and place inside the ring to enhance the fit)0out of 0found this review helpful.Fit:True to Sizemodernchickrichmond vaGender: FemaleStyle: Fashion ForwardAge: 25-34
another standout pieceMarch 11, 2013I love McQueen jewelry and this ring is no exception. The hummingbird and crystal details on the ring are just fabulous. The ring is a large piece, and i get lots of compliments on it! Perfect for just about any outfit i can think of.0out of 0found this review helpful.