Translation from English

Saturday, July 27, 2013

Swarovski on Fifth Avenue

I knew Swarovski had a store in Grand Central Terminal, but no idea that had this place on Fifth Avenue...

Let us see if Yelp reviewers like it or not... 

Swarovski

3.0 star rating
2 reviews
Categories:  [Add]
696 5th Ave
New York, NY 10019
Neighborhood: Midtown West
(212) 315-2081
Nearest Transit Station:
5 Av/53 St (E, M)
57 St (F)
5 Av/59 St (N, Q, R)
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2 reviews in English

  • Review from

    5/31/2012
    I went in to exchange my fiancĂ©e's broken crystal earrings for a new set.  The saleswoman was very nice, and told me the set had been retired, but the company was aware of the specific problem with this type, etc.  She gave me the customer service department's card, and said to e-mail them.  "They might not even require you to send these in," she told me, "perhaps they'll simply mail you a new set."

    Unfortunately, customer service is where things started falling apart.  I e-mailed Swarovski, which took FIVE days to get back to me and say, "we prefer you call us."  Since their own website had invites e-mails for this purpose (http://www.swarovski.com…), I was a bit frustrated.  Anyway, I called, and they can't just give customers the repair address over the phone--it would be too efficient.  Rather, they take YOUR address, and use it to mail you their address.  How ridiculous.  So that's what we did, then I mailed it to Swarovski, which said it could take a month to get the repaired earrings back to me.

    Short story:  Swarovski's repair process is needlessly complicated and wastes too much time.  Jewelry is a service business, and nobody wants to participate in a six-step, a two-month ordeal when the product breaks.
  • Review from

    • 16 friends
    • 95 reviews
    12/11/2010 1 photo 1 check-in here First to Review
    Come here during the holiday season and you'll feel like you're about to knock something delicate over with every step you take.  It's a small store and people are coming in and out.  With that said, service here is attentive, almost too attentive.  I was asked 3 times in a 5 minute period if I wanted to see something.  The actual products are generally cool and pricy for the good stuff.

    Hmmm...not that much to go on here...let me see if there are any other review sites--Harrumph, just something from Saks Fifth Avenue that seems more like an ad than a review

    Alexander McQueen Swarovski Crystal Skull Bird Ring

    The signature skull is accented with a pretty bird and sparkling Swarovski crystals.
    • Brass
    • Swarovski crystals
    • Width, about .5"
    • Imported
    Average Customer Rating:
    5 out of 5
    5
     out of 
    5
    (2 Reviews)
    Open Ratings Snapshot
    Sort By: Customer Reviews for Swarovski Crystal Skull Bird Ring
    5 out of 5
    Fit: 
    True to Size
    gcfab
    LA, CA
    Gender: Female
    Style: Fashion Forward
    Age: 35-44

    rock n roll sparkle

    April 15, 2013
    amazing statement ring! men love it as well as women. it has the male jewel look/size but the crystals make it all feminine. it is hefty so can roll to the side even at the right size, so i've utilized the packaging tape trick to keep it in place (cut a sliver of foam tape and place inside the ring to enhance the fit)
    0out of 0found this review helpful.
    5 out of 5
    Fit: 
    True to Size
    modernchick
    richmond va
    Gender: Female
    Style: Fashion Forward
    Age: 25-34

    another standout piece

    March 11, 2013
    I love McQueen jewelry and this ring is no exception. The hummingbird and crystal details on the ring are just fabulous. The ring is a large piece, and i get lots of compliments on it! Perfect for just about any outfit i can think of.
    0out of 0found this review helpful.