Translation from English

Wednesday, January 23, 2013

Verizon- Nasty as well as Incompetent

Latest chapter in trying to get the outside wiring fixed  decently( which of course has been going on since last July)--

They sent out an outdoor repairman who ( in direct contradiction to agreement with Verizon) called me instead of building management and said in a very surly manner that " I don't do no outdoor boxes."

Verizon woman was equally nasty and told me landlord would have to pay special amount for a better repair job than this."You wouldn't want to pay it yourself , that's for sure," she snapped at me.

Landlord's rep who is supposed to be handling this is currently unavailable but have spoken to him about it and who knows what will happen. So--maybe nothing.

My opinion of Verizon, of course, has hit a new low, which I would not have thought possible considered how little I thought of them before this latest development.


Diagonal Parking in Manhattan Street

It is so rare that you see any diagonal parking in New York City, much less Manhattan ( if my memory serves me right, I did see some years and years ago way up in Northern Manhattan near Inwood but my memory might be playing tricks on me...

This street in the East 20's caught my eye right away. I wonder why it is the exception to the rule...of course, it provides more parking for residents, but I  wonder if it also does not have something to do with its being not-that-far from Peter Cooper Village and Stuyvesant Town ( which of course started off as middle income housing and are now upper middle, with the kinds of people who can easily afford an automobile in Manhattan)...

I guess I could go down in the area again ( right now it is a little too cold for me to be out doing much would not be impossible, just uncomfortable--I mean, if there were snow out there, which is becoming rarer and rarer in NYC in the winter, I would be out there all right--)

Find out from locals what the deal is with the parking...but for the moment it will have to remain one of our little local mysteries. 

Wednesday, January 2, 2013

Verizon-- Worst Customer Service in the World

Latest update on being spited by Verizon Customer Service and their repair department--(Oh, just to recap a little, wires were drenched in thunderstorm last July and all landlines in here that use Verizon were out for about two weeks...phones in the building office here had Time Warner so it was easy to call from there..)

I give up from time to time because they say and do the same thing every time.

First I get a machine which does not want to let me talk to a human being.

Then I get a human being who does not listen to just about anything I say.

This is all about their unbelievably tacky outdoor repair at back of courtyard which they have said ten times they will fix up.

Each time they either send a repairman to my apartment (who of course is clueless about it being an outdoor repair)..

Or crew is promised but then calls me on day of appointment in morning usually and says sorry they will be back next day ( next Monday, whatever) --they never come at all of course.

Last repir guy demanded -- I mean demanded--the cell phone number of the Super in this building. Have to remind you this is New York City and supers do not give out their cell numbers to tenants and  this guy had IQ of about 3 he or he would know that. Sure he does know that, is as usual looking for any kind of excuse to get out of doing his job.

Last week I was promised their crew would come ....( told to call manager in office here if there was a problem) of course called me in the a.m. and said it was going to snow and they would be here Monday.
Of course they never came.

Figuring I would let someone else worry about this for a while and not me,  (other people in building call from time to time too)--I let them schedule a repair crew for Friday. Woman on phone promised they would be here between 9:30 a.m. and 4 p.m. when super was sure to be here.

Repair is done from garbage bags and tape furnished by super last July of course. (Friend of mine who knows about that kind of plastic that it even sunlight degrades it over time).

Have had bad sound on phone after heavy rain and also sometimes weird echoes but they go away as those lines outside dry out or unfreeze or whatever.

 Wonder what their excuse will be this time..they may show up and say they see what has to be done and will come back (which they will then never do).

By the way, Verizon keeps terrible records on all these visits and every time you call them you have to start from scratch because operator you get cannot access any past history except some note from last August saying problem had been taken care of!!

Way to go, Verizon! Now, would you ever buy anything at one of their wireless stores?