Upper West Side: Design Within Reach

Saw this store, "Design within Reach" on Upper West Side...never heard of it before...I assume it makes furniture/furnishings affordable for people who are still interested in quality of design..

Let me see if Yelp says anything--well, just that their Chelsea store is closed..

Nothing on the Upper East Side store! Just this review of their store on the Upper East Side...

Let me see if there are some other reviews...maybe I rely on Yelp too much anyway...here we go

• Rating
• Full Rating Profile
• Design Within Reach Coupons

Design Within Reach

dwr.com/

Home & Garden

Write a review »

4 reviews

5.00 / 100

All set? Take me back to www.dwr.com

Design Within Reach does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!

visit dwr.com/ »

 

All Customer Reviews (4)

supermode

5/5

posted Oct-24-2012

"I was surprised to see the negative reviews on here, after a friend had highly recommended this company. I ordered a couch and a lamp, after doing quite a bit of shopping around. The prices were good. The company was efficient and polite with all communication, and both of my items arrived within 2 weeks (less than predicted on the website). No issues with the packing, delivery, or quality of the items. Very pleased and would recommend this company if you are thinking of buying furniture online."

report?

Is this review?… Helpful Cool Share

loremipsum

5/5

posted Sep-10-2012

"I'm surprise there aren't more reviews for DWR! Unfortunately people only goes out of their way to complain when something goes wrong. I've been shopping at DWR for a few years now. I'm familiar with their showrooms and never had a problem with their staff or online purchases. Granted this company is not for the mass audience but surely they do not served the two 1 star rating I've seen on this website. "

report?

Is this review?… Helpful Cool Share

mcrice

Seattle, WA

1/5

posted Aug-09-2012

"A few month and a bit ago I ordered a pair of Eames Eiffel chairs from them. Unfortunately due to some other circumstances, I had to cancel these chairs. As per their policy, since they had not shipped, I figured everything was fine. I called the studio looking for the associate I was working with and could not reach her. So instead I called the customer service number on their website to cancel the order. The customer service rep on the phone mentioned that she had contacted the DWR Seattle associate I was working with and that all was well since the items didn't ship yet, it would be cancelled no problem. One week alter, I noticed they put a hold on our card, so I called customer service again and they said the order had no record of any cancellation, but since it still had not shipped yet at that point, they would contact the associate again, as well as the warehouse and cancel for good this time.

Five days later, I come home to see the chairs on my doorstep...and our card charged...again. I immediately called the DWR customer service number and emailed the associate directly as well. The DWR customer service line directs me to work with the associate directly which I try to do. 2 days later I get a mail from the associate saying she'd take care of the return. For 7 days, I don't hear back and don't know what's going on, despite some prompting mails. I call the location again and get ahold of the associate and find out that FedEX has been trying to come to our place the entire week to try and pickup the boxes. I rush home from work and catch the FedEX guy, at which point he tells me the call-tag he has for the return is only for 1 chair, not 2, and thus can't take the second box.

I email the manager of this location voicing my displeasure with their return service and get no reply back. The associate did end up helping with more frequent communication, and I have received a refund for 1 chair and am awaiting the second refund currently.

Granted I didn't buy $10,000 worth of goods, but no reply from the manager is tacky. Overall, high prices for high quality goods, great service when you have questions about products and want to buy, and return service? ....HORRENDOUS. "

report?

Is this review?… Helpful Cool Share

vivojack

1/5

posted Nov-10-2011

"We ordered some stools from design within reach we were unhappy with our purchase, so we returned them. After waiting almost a month, we had not been credited on our credit card for the return. So we contacted them and they did not apologize and then they did not refund shipping, they charged a 10% restocking fee and they attempted to charge us for return shipping even though we had paid UPS directly for it. All in all their "policies" resulted in 30% of the total cost not being credited and we paid return shipping on top of that. While we did finally get them to credit the return shipping that we had already paid for, our experience was awful and I would highly recommend people avoid this company."

report?

Is this review?… Helpful Cool Share