As patient satisfaction surveys begin to affect Medicare reimbursement for physicians and hospitals, EMS agencies should consider ways to improve care and reduce costs.
By Greg Friese, EMS1 Editor-in-Chief Learn from confrontations and miscommunications during joint response with law enforcement, but don't let those come to define the relationship.
By Art Hsieh, EMS1 Columnist Two volunteer agencies show it's possible to improve service without breaking the budget; here's an approach for any service to better their community's needs.
By Kory Hynes & Ken Larson, EMS1 Contributors Critical care paramedicine is application of science and artistry to care for the profoundly ill patient.
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