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- AMD PLEDGES TO WORK WITH FURY X CUSTOMERS UNHAPPY OVER RADIATOR NOISE
AMD pledges to work with Fury X customers unhappy over radiator noise
- By Joel Hruska on July 7, 2015 at 1:12 pm
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Ever since AMD’s Fury X debuted, discussions of the cards performance have been overshadowed by consistent reports of annoying noise from the card’s cooling block. AMD has maintained that the number of cards affected was quite small (and that buyers who install the card into a standard chassis) wouldn’t be annoyed by the additional noise, but YouTube videos and additional testing by reviewers (including testing retail samples) has confirmed that the problem is real.
AMD has released an updated statement on the topic, which includes the following:
“We have received feedback that during open bench testing a small number of Fury X cards emit a sound from the high speed liquid cooling pump that, while not loud, is bothersome to some users. While the vast majority of initial Fury X owners report remarkably quiet operation, we take this feedback seriously, as AMD’s mission is to always deliver the best possible experience to our Radeon customers.
AMD Radeon R9 Fury X customers demand and deserve the best, so adjustments in the sound baffling adhesive compound were applied in the assembly of the high speed cooling pump to address the specific sound a few end users experienced as problematic. This improved the acoustic profile of the pump, and repeat testing shows the specific pitch/sound in question was largely reduced through adjustments to the sound-baffling adhesive compound in the pump.
AMD will work with its graphic card partners to ensure the satisfaction of the small number of initial customers who observed this specific sound and experienced it as bothersome. AMD is confident that on-going production of Radeon R9 Fury X product reduces the specific sound in question, but this is also a highly subjective matter with wide differences in PC case builds and room acoustics.”
AMD hasn’t yet set up a dedicated contact line or given specific information on what affected customers should do to return hardware beyond noting that it will work with all AIB partners. The company also hasn’t published any information on how consumers can tell the new cards with fixed pumps apart from other cards with affected pumps. Granted, the firm has some other concerns doubtlessly weighing on it, but nobody drops $650 on a video card for this kind of issue.
Tech Report actually configured the Fury X in a standard case, per AMD’s claim that users wouldn’t notice the sound, and reports that while the high-pitched whine is attenuated, it still creates a problem. Based on our own testing, I’d have to agree. The issue isn’t the volume of the noise but the frequency and hopefully these revamped coolers will perform more effectively.
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