Translation from English

Monday, September 9, 2013

Energy Kitchen

Again, this place has several branches so I will just pick the one that has the most reviews

I get the idea this is supposed to be a health food restaurant somehow but notice they still serve mil shakes..

Mixed reviews (Chelsea one I chose this time)--yet people say they keep coming back.

I get the feeling this is not a "first choice" restaurant for most people but just one they think will  do for them for the time being

Energy Kitchen

3.0 star rating
62 reviews Rating Details
Categories: Delis, Fast Food  [Edit]
307 W 17th St
(between 9th Ave & 8th Ave)
New York, NY 10011
Neighborhood: Chelsea
(212) 645-5200

Order Delivery or Pickup

Nearest Transit Station:
14 St. (A, C, E)
8 Ave. (L)
18 St. (1, 2)
Hours:
Mon-Fri 7:30 am - 10:30 pm
Sat 9 am - 10 pm
Sun 10 am - 9 pm
Attire:
Casual
Accepts Credit Cards:
Yes
Parking:
Street
Price Range:
$$
Good for Groups:
No
Good for Kids:
Yes
Takes Reservations:
No
Delivery:
Yes
Take-out:
Yes
Waiter Service:
No
Outdoor Seating:
No
Wi-Fi:
No
Good For:
Lunch
Alcohol:
No
Drive-Thru:
No
Noise Level:
Quiet
Has TV:
No
Wheelchair Accessible:
No

Review Highlights   What's this?

  • "i love that fact that everything is under like 800 calories." In 15 reviews
  • "That being said, the wrap is my favorite and is yummy." In 14 reviews
  • "The smoothies and energy shakes are great." In 6 reviews
Rating Distribution | Trend
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62 reviews in English

  • Review from

    • 21 friends
    • 4 reviews
    Manhattan, NY
    6/28/2013
    Food is cute and healthy, and the staff is INCREDIBLY friendly!
  • Review from

    • 0 friends
    • 6 reviews
    Chelsea, Manhattan, NY
    8/27/2013
    Yes the Service is bizzare.  And I dont know what 'Energy' food they eat back in the kitchen but the staff/ store seems crunked out most of the time.

    I still bear it for their egg and bacon sandwich which is approximately 10,000 protein calories and the ultimate hangover buster.  Hey you, your order is ready!!! Okrrrr?
  • Review from

    • 23 friends
    • 3 reviews
    New York, NY
    7/17/2013 1 photo
    I'm sort of a health freak who has to count every single calorie of every single meal, so I thought Energy Kitchen would be like a dream come true for me. But as much as most of the food tastes good (the Norwegian salmon and the coffee smoothie and the mashed sweet potatoes are pretty amazing), I can't overlook the bad.

    They got my order wrong more than once at this particular store, and the portions are way too small for the price you pay. The online ordering system is ATROCIOUS. Seriously, do NOT order online. Something manages to go wrong EVERY time.

    So in sum, I will not be ordering from here again. Their food may be healthy, but I think I'll start looking for a new place to frequent for lunch (maybe one that brings less stress and drama into my life.)
    • Oh, and this is what they give you when you ask for lettuce…
  • Review from

    New York, NY
    2/28/2013 1 check-in here
    For the simple food they're cooking, they take quite a long time.

    I ordered a chicken fajita wrap and a burger. I've heard some bad things about energy kitchen, but the boyfriend is on a clean eating diet so this was the only choice we had.

    While I was happy with my  burger, he did make a really good point about the food. His chicken wrap came with cheese, peppers, onions, sour cream and salsa. Supposedly all the food is under 500 calories, but with cheese, salsa, sour cream, a wrap and the seasoning they put on top of it, there's no way they are as healthy as they try to be. While it was my bad judgment in food choices (chicken fajitas clearly aren't a good choice for a clean eater), I don't think I'll be back here if I'm trying to be "healthy."

    I will say, the staff was friendly and were able to accommodate my very picky needs.
  • Review from

    New York, NY
    11/25/2012
    - quick, personable service
    - recommend: chicken fajita wrap
    - the wrap is quite sizable for being under 500 calories, its almost enough for 2 meals . . or at least a meal and a snack
    - I wish there was one by my office
  • Review from

    Manhattan, NY
    1/2/2013 1 check-in here
    Service is fast, staff is friendly.

    Food options are tasty and healthy! You know how many calories are in everything, which is great for all of those who have made a resolution to lose weight.

    I recommend the thai chicken wrap.
  • Review from

    • 16 friends
    • 15 reviews
    New York, NY
    10/16/2012
    I eat here constantly. I love the idea that I can eat hamburgers (which I am incredibly addicted to) and still keep it less than 500 calories.

    The food is exactly what you'd expect it to be, but better. The burger honestly tastes nearly as good as most generic burgers you get - it's no Shake Shack or NY Burger company, but it's on par with an average burger joint. It's the healthy low calorie and low fat options that make it fantastic. I usually get the Sirloin burger, which is about 450 calories - significantly less than most burgers out there, especially cheeseburgers. The fries are really something too, as they are 71 calories but taste just as good as most fries. I also appreciate that they force you to drink 0 calorie drinks - no full calorie Coke here!

    I have two negatives which knock this down to 4 stars. First, the pricing is a little ridiculously high considering a burger and fries combo with drink costs about $13. Second, the service is excellent, but they are often understaffed at rush times. The cashiers are always extremely friendly to me, which I appreciate. But there have been a couple times that I've had to wait quite a while either to place my order or for my food to be ready. I see how stressed the folks get behind the counter get when there is a line at the counter, phone orders coming in, and the Seamless machine repeating "New Seamless order" over and over. If the management is reading this, consider hiring another worker to keep things running more smoothly.
  • Review from

    Portland, OR
    4/20/2012
    Until this spring I would have enthusiastically recommended Energy Kitchen: all branches, all meals--I love their food, their approach, their in-house service.

    Sadly, I've now had multiple delivery experiences in which I order via the online system, the delivery guy drops off my lunch at our front desk, leaves immediately (instead of waiting for me to come up, retrieve my lunch, and pay him a cash tip) and then somebody (presumably the delivery guy but I suppose the location managers could be pulling this scam) then tips themselves on my card charge.  So on a delivery for which I'd have paid a $3 tip in cash, I instead catch a +$4.50 tip on my bank statement.  It's an outrageous thing to happen even a single time--this stunt was pulled on me twice in a single month by the Chelsea Branch (where I'd been a years-long loyal customer) and I brought it to ownership's attention at that time.  Their attention to it was initially, "sorry here's a gift card" and I get it: tracking down $3-$5 tip fraud may feel like a bother, but seriously?

    So still craving EK lunches, I switched branches to the West Village location.  All was great.  Until this week: card fraud again, even larger than before.  Whether it is the delivery personnel or the branch managers, Energy Kitchen clearly fosters an environment of ripping off customers who utilize their online order system.  The irony is that through 2011, Energy Kitchen used an online order system that allowed users to tip in advance--and that's a system I heartily endorse, since it ensures the tip is included in the transaction from the get-go, courtesy of the ordering customer.  Since early this year, EK revised their system--and there's no longer an option of programming the tip in advance--and we've wound up, multiple times, in the land of credit card fraud.

    So buyers beware: Energy Kitchen is out to utilize your credit cards fraudulently.  Shame--they've got a good thing going from a food standpoint, but they're thieves.
  • Review from

    • 85 friends
    • 91 reviews
    Brooklyn, NY
    12/12/2012
    Just had a great customer service experience. The food is healthy and in small portions great for an on the go mean easy to eat, burn and I like the taste. Employee Caren is off the hook, she went the extra mile to make sure my experience was the best! She is amazing this place is great---why have I never seen it before? I walk by here all the time.................
  • Review from

    • 70 friends
    • 434 reviews
    Brooklyn, NY
    12/18/2012 1 check-in here
    Got the california wrap and added chicken.  Ok...why is the chicken so dry and nasty?  The california wrap itself was good and the people were really fast and nice..  The baked fries were good.  I'm only coming back because its relatively healthier than other fast foods?
  • Review from

    • 14 friends
    • 3 reviews
    Brooklyn, NY
    3/21/2013
    I guess I should have read the reviews before ordering. It's been about two hours and I still haven't received my breakfast sandwich and bottle of water. Never again.
  • Review from

    Manhattan, NY
    5/7/2012 1 check-in here
    I'm a fan of any place that helps me keep my caloric intake in check. The food is good and the service, while friendly can be so slow sometimes. I shouldn't have to wait over 20 mins for an egg white and chicken wrap. Especially when there's only one person in line ahead of me.

    That being said, the wrap is my favorite and is yummy. Those who are complaining about taste are most likely use to food drowning in mayo, cheese, and all the other crap that jacks up the calorie count. I'll take a balanced low calorie diet thank you.
  • Review from

    • 8 friends
    • 70 reviews
    New York, NY
    7/23/2012
    Come in here for pickup all the time.

    I'd give this place 6 stars if I could.

    The counter staff is nicer to me than my own family and the food is tasty and low calorie. The sea salt fries are the best and you don't feel like you're depriving yourself at all!

    The best part is that it's somewhat tucked away from the street, therefore it never gets ridiculously crowded. Occasionally there will be a bit of a wait during lunch rush, but that's about it.

    Again, can't say enough about the people who work there. They genuinely seem to love their jobs. Maybe they keep a pen of kittens and Xanax in the back. Who knows?
  • Review from

    • 192 friends
    • 122 reviews
    New York, NY
    12/29/2007
    The smoothies and energy shakes are great. Go here for those.

    Everything else you should make at home for a quarter of the price.

    And if you can't cook the simple stuff they make at Energy Kitchen at home, you don't deserve to eat anyway.


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