27 August 2014
Last updated at 10:45 ET
Time Warner Cable is in the process of being taken over by Comcast
The problem started in the early hours of Wednesday morning, which will have limited its effect.
Many of the company's 11.4 million internet subscribers are now back online but others are continuing to report issues.
"Unfortunately, I do not have an estimate time of repair," the service's Twitter account responded to one user who asked when his home connection would be restored.
TWC tweeted confirmation of the problem
A spokesman for the company told the BBC: "At 4.30 ET this
morning during our routine network maintenance, an issue with our
internet backbone created disruption with our internet and on demand
services. As of 0600 ET services were largely restored as updates
continue to bring all customers back online."
He added that the exact cause was still under investigation.
Time Warner Cable is in the process of being acquired by Comcast, another US internet service provider.
In a separate development, TWC has been ordered to pay a fine following earlier problems with its network.
The Federal Communications Commission (FCC) said that the company had failed to report the disruptions in a timely manner.
As part of a settlement, TWC has agreed to pay a $1.1m (£660,000) penalty and implement a three-year compliance plan.
Millions knocked offline in US by Time Warner Cable fault
Time Warner Cable is in the process of being taken over by Comcast
A fault with Time Warner Cable's network left millions of people cut off from the internet in the US.
The firm said the problem affected customers in all 29 of the states in which it offered broadband connections.The problem started in the early hours of Wednesday morning, which will have limited its effect.
Many of the company's 11.4 million internet subscribers are now back online but others are continuing to report issues.
"Unfortunately, I do not have an estimate time of repair," the service's Twitter account responded to one user who asked when his home connection would be restored.
TWC tweeted confirmation of the problem
He added that the exact cause was still under investigation.
Time Warner Cable is in the process of being acquired by Comcast, another US internet service provider.
In a separate development, TWC has been ordered to pay a fine following earlier problems with its network.
The Federal Communications Commission (FCC) said that the company had failed to report the disruptions in a timely manner.
As part of a settlement, TWC has agreed to pay a $1.1m (£660,000) penalty and implement a three-year compliance plan.
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