Yelp Reviews: The New Frontier of Free Speech
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http://www.wnyc.org/story/yelp-online-reviews-court-case-kleargear-joe-hadeed-palmer/
Wednesday, April 30, 2014
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It's getting risky out there in the comment section.
This week on New Tech City we bring you a cautionary tale of e-commerce, fine print, and the drastic measures some online retailers will take to protect their reputations, even at the expense of consumers. In part two of our podcast, we explore how a court case over bad Yelp reviews might affect much wider online free speech. It gets extreme. It gets ugly. And it's going to keep happening as the reputation economy keeps growing.
The issue is this: Retailers get nailed by a bad review. Sometimes it's honest, sometimes it's exaggerated, and sometimes the bad review is flat out false and defamatory. But either way, it hurts business. So retailers are trying various ways to stop the reviews from happening: from unfounded financial fees, to extreme copyright claims about the very right to post a review about an experience, to totally justifiable defamation lawsuits.
Join us as we explore the thrills and dangers of online reviews on New Tech City this week.
The best way to get more stories like this one is to subscribe to the podcast here and to follow us on Twitter.
This week on New Tech City we bring you a cautionary tale of e-commerce, fine print, and the drastic measures some online retailers will take to protect their reputations, even at the expense of consumers. In part two of our podcast, we explore how a court case over bad Yelp reviews might affect much wider online free speech. It gets extreme. It gets ugly. And it's going to keep happening as the reputation economy keeps growing.
The issue is this: Retailers get nailed by a bad review. Sometimes it's honest, sometimes it's exaggerated, and sometimes the bad review is flat out false and defamatory. But either way, it hurts business. So retailers are trying various ways to stop the reviews from happening: from unfounded financial fees, to extreme copyright claims about the very right to post a review about an experience, to totally justifiable defamation lawsuits.
Join us as we explore the thrills and dangers of online reviews on New Tech City this week.
The best way to get more stories like this one is to subscribe to the podcast here and to follow us on Twitter.
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